FAQ
Shopping Information
Shipping Costs
• Shipments (conditions applicable subject to the availability of shipping services after purchase):
The shipping costs are as follows:
Shipments to Italy, France, and the Principality of Monaco:
Standard Courier
The service will be billed
Shipments to Belgium, Luxembourg, Netherlands, Spain, and Sweden:
• Standard Courier
• The courier service will be billed
Shipments to Germany, Portugal, Ireland, Austria, Czech Republic, Finland, Denmark, and Poland:
• Standard Courier
• The selected courier service will be billed
Specific shipments:
Specific shipping costs amount to 6% of the order, up to a limit of € 5000.
Delivery and pick-up times and procedures in-store When your order is shipped, we will inform you of the delivery times, which will be indicated in the order shipping confirmation. The shipping time indicated below starts from the email confirming the shipment of your order; in exceptional circumstances, this period may be extended. For any order placed on a non-working day, the start of this shipping period will be postponed to the next working day.
Angelina Home reserves the right to make partial shipments. In such cases, the charge on your credit or payment card will be split accordingly to correspond to the amount of the products actually shipped; shipping costs will be billed for a single shipment, in accordance with the details provided in your order summary.
Orders that include a customized product are subject to specific delivery terms, which will be communicated at the time of order confirmation.
Angelina Home will do everything possible to meet the shipping deadlines outlined below. We will promptly inform you if an event beyond our control occurs that causes a delay in shipping. Alternatively, you may request a new delivery date or cancel the order and receive a refund.
Any changes to the shipping methods must be made through the provided application or on our courier’s website. Otherwise, Angelina Home will be relieved of any responsibility for failure to comply with the shipping methods outlined herein.
Angelina Home will not be responsible in case of failure to meet deadlines (shipment delays, inability to ship, return of products to Angelina Home, etc.) resulting from incorrect and/or incomplete information provided by you for delivery and/or your absence at the time of delivery.
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Payment Information
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Orders and Returns
Shipping to Italy, France and the Principality of Monaco
The service delivery times are as follows:
• two (2) working days for orders sent and confirmed before 1:00 PM (13:00) on working days;
• three (3) working days for orders sent and confirmed after 1:00 PM (13:00) on working days.
For Corsica: three (3) working days for orders confirmed on working days.
“Working days” means Monday to Friday, excluding public holidays.
Shipping to Belgium, Luxembourg, the Netherlands, Spain, and Sweden
The service times offered are as follows:
• One (1) to two (2) business days for orders sent and confirmed before 1:00 PM on business days;
• Two (2) to three (3) business days for orders sent and confirmed after 1:00 PM on business days.
For deliveries made by the courier, business days are considered to be Monday through Saturday, excluding holidays.
The timing of the service offered is as follows:
• five (5) to six (6) business days for orders sent and confirmed before 1:00 PM on business days;
• six (6) to seven (7) business days for orders sent and confirmed after 1:00 PM on business days.
For deliveries, business days are considered to be Monday through Friday, excluding holidays.
Shipping to Germany, Portugal, Ireland, Austria, Czech Republic, Finland, Denmark, and Poland.
The service times are as follows:
• five (5) to six (6) business days for orders submitted and confirmed before 1:00 PM on business days;
• six (6) to seven (7) business days for orders submitted and confirmed after 1:00 PM on business days.
The timing of the service offered is as follows:
• one (1) to two (2) working days for orders sent and confirmed before 1:00 PM on working days;
• two (2) to three (3) working days for orders sent and confirmed after 1:00 PM on working days.
Within this service, delivery is guaranteed by noon.
Orders that include a perfume require an additional one (1) working day.
All points to be confirmed after purchase
It is suggested to register on the Angelina Home website
Our customer service is always available; you can contact us using the details provided on the Angelina Home website.
It is possible to cancel or modify the order by contacting Angelina Home’s customer service at the contact information provided on our website.
You will be able to track your order through the email provided by our customer service.
It is possible to make a return by contacting our customer service using the contact details provided on our website.