Returns

10. Right of Withdrawal – Returns, Exchanges and Refunds
10.1. Right of withdrawal and withdrawal period
You have a legal right of withdrawal of your order, which you may exercise under the conditions provided for in the Italian  Consumer Code, if you meet the conditions set down by these provisions, without having to provide reasons and without having to pay any penalties.

The general refund policy of Angelinahome allows you to withdraw within fourteen (14) days from the date of delivery of the Products, paying all the costs of new delivery, paying all the costs of transport and new taxes, and demonstrating that the product / s have not been used and / or damaged, by sending a request for approval to the customer service via e-mail at this address info@angelinahome.it. Beyond this time, you will no longer be able to exercise your right of withdrawal, and your right, can be exercise,  only with the confirmation from our customers service.

10.2. Procedure for exercising your right of withdrawal
We offer you the option to fill out and submit a notification of withdrawal online by sending an email to our Customers Service ( info@angelinahome.it). Only if the Customers service will authorize your request you will receive by email confirmation of your withdrawal.

10.3. Restrictions on the right of withdrawal
Pursuant to Italian  Consumer Code, for health and safety reasons you may not exercise your right of withdrawal on orders once the seals on the Products have been opened after delivery.

10.4. Consequence of the right of withdrawal
In the event the product does not comply with your order or in the context of your right of withdrawal, you may ask for an exchange or refund of the Product(s) purchased under the conditions set out in Section 11 below, and only if the Customers servise of Angelinahoome, will authorize it.

11. Procedure for Returns, Exchanges and Refunds
11.1. Returns to the angelinahome.it Site
11.1.a) Procedure for return
When exercising your right of withdrawal, Products must be returned in their original condition and packaging together with their purchase invoice or a copy in the case of a partial return.
In the event of an exchange, the standard shipping costs for the shipment will be charged for the costs of the shipment on the basis of the shipping method selected.

Under no circumstances will it be possible to grant you an electronic credit note for use on the Angelinahome.it Site.

11.1.b) Exchange
When requesting an exchange, please indicate in the allocated field the Product(s) you wish to receive in exchange for your order.

Should you wish that the chosen product(s) be held for you, please contact our Customer Service contact@angelinahome.it

If the amount of the Product(s) selected in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference in accordance with these Terms and Conditions of Sale.

If the amount of the Product(s) selected in replacement is less than the amount of the Product(s) returned, Angelina home, will refund the price difference giving a bonus on the next purchase, in accordance with these Terms and Conditions of Sale and Terms and Conditions of Use.

If you ask for an exchange of Products, the shipping costs for the shipment charged for the costs of the second shipment on the basis of the shipping method selected.

Please note that the product(s) will be exchanged after authorization confirmed by Angelina home Customers Service. 

11.1.c) Refund
If a refund has been requested, the product(s) will be refunded according to Customers Service authorization. You will be sent a confirmation email. The refund, including the delivery costs of the initial order, shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.

Please note that your bank may take up to twenty (20) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times. 

11.1.f) Returns & exchanges for PayPal orders
If you ask for an exchange for an order completed with PayPal, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit card. We are unable to accept PayPal payment for the additional amount owed to complete the exchange order (Angelinahome.it is unable to access personal PayPal information). If the amount of the new order equals the initial order, no credit card information/payment will be required.
If you ask for a refund, your PayPal account will be credited the original purchase amount, excluding any shipping costs that will be on your charge, and the refund can be authorized only from Angelina home Customers Service.

See Terms and Conditions of Sale and Terms and Conditions of Use

11. Procedure for Returns, Exchanges and Refunds
11.1. Returns to the angelinahome.it Site
11.1.a) Procedure for return
When exercising your right of withdrawal, Products must be returned in their original condition and packaging together with their purchase invoice or a copy in the case of a partial return. 


In the event of an exchange, the standard shipping costs for the shipment will be charged for the costs of the shipment on the basis of the shipping method selected.

Under no circumstances will it be possible to grant you an electronic credit note for use on the Angelinahome.it Site.

11.1.b) Exchange
When requesting an exchange, please indicate in the allocated field the Product(s) you wish to receive in exchange for your order.

Should you wish that the chosen product(s) be held for you, please contact our Customer Service                      ( info@angelinahome.it). 

If the amount of the Product(s) selected in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference in accordance with these Terms and Conditions of Sale.

If the amount of the Product(s) selected in replacement is less than the amount of the Product(s) returned, Angelina home, will refund the price difference giving a bonus on the next purchase, in accordance with these Terms and Conditions of Sale.

If you ask for an exchange of Products, the shipping costs for the shipment charged for the costs of the second shipment on the basis of the shipping method selected.

Please note that the product(s) will be exchanged after authorization confirmed by Angelina home Customers Service. 

 

11.1.c) Refund
If a refund has been requested, the product(s) will be refunded after authorization confirmed by Angelina home Customers Service. You will be sent a confirmation email. The refund, including the delivery costs of the initial order, shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.

Please note that your bank may take up to twenty (20) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times.

  

11.1.f) Returns & exchanges for PayPal orders
If you ask for an exchange for an order completed with PayPal, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit card. We are unable to accept PayPal payment for the additional amount owed to complete the exchange order (Angelinahome.it is unable to access personal PayPal information). If the amount of the new order equals the initial order, no credit card information/payment will be required.
If you ask for a refund, your PayPal account will be credited the original purchase amount, excluding any shipping costs that will be on your charge, and the refund can be authorized only from Angelina home Customers service.

12. Legal and commercial guarantees
12.1. Legal guarantees
Products sold by Angelina home are subject to the terms of legal guarantees laid down in Articles of the Italian Consumer Code, as well as in Articles of the Civil Code,  to the exclusion of any other guarantees: 

Legal guarantee of conformity:
Angelina home will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be fit for the use normally expected of a similar product and will present the characteristics outlined at the time of sale. Angelina home is also accountable for any defects resulting from packaging, assembly instructions or installation when this was assigned to it by the contract or was carried out under its responsibility. This guarantee are Angelina home certification of quality control.

Warrantee against latent defects:
The Product provided by Angelina home will be free of any latent defects that may render it unfit for its intended use, or diminish this use to the extent that you would not have purchased it. The Product will be certified by a quality control certification.

 

13. After-sales service and availability of replacement parts
An after-sales service is provided for any product that is technically repairable. For any repairs, please contact our Customer Services                          ( info@angelinahome.it ).

14. Limitation of Liability
Under no circumstances may Angelina home be held liable for any damage not resulting from a failure on the part of Angelina home to comply with one of its obligations.

15. Governing Law – Disputes
These Terms and Conditions of Sale are governed and construed in accordance with Italian law. However, these Terms and Conditions shall not preclude compliance on the part of Angelina home  with a provision that is more favorable to the customer, and which shall apply in full by agreement, under the law where the customer has their habitual residence.

In the event of a dispute related to fulfillment of an order, you may have recourse to a conventional mediation procedure or to any other alternative procedure for settlement of a dispute.
These Terms and Conditions of Sale were originally drafted in Italian. Notwithstanding the above, in the event of a dispute:
  you may file a claim either before the courts where you are domiciled, or before the Italian courts.
  Angelina home may file a claim before the courts where you are domiciled.